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Business procedures are the key to any well oiled and high performing business. Multi-national companies know this and proceed to develop highly developed processes. While you don't need the expensive in depth procedures that they use, it is important that you have procedures for your own online business. We'll cover the steps for implementing these below.

First you need to learn how to do the task you want automated yourself. You'll probably need to perform it a few times over a few days to work out any kinks or quirks that are in the system. Figure out the different flows that may be available and generally become proficient with the procedure.

Second, write down the steps to the procedure. Only use command words: must, shall, is required to, will and should. Do not use words that give options: can, may, or optionally as these words will lead to confusion and ambiguity. It is imperative that you use a numbered list and keep the steps in their correct logical order.

Now add pictures. If the procedure doesn't take place on a computer add pictures or illustrations. If it does take place on a computer record yourself performing the procedure with CamStudio or Camtasia Studio or add screen shots. Cover everything that was written down in your recording.

The last step is to continuously improve the procedure. Get feedback from those who are using the procedure to see how it can be improved or updated. Once you have the feedback, update the procedure. The more times that your procedures go through the feedback cycle, the better they will become.